Policies

 
 

Updated December 2023

  • Face masks are optional. Your lash artist will continue to wear a mask during the appointment.

  • Please cancel your appointment if you are sick/tested positive or have been in contact with individuals that were sick within the last 14 days.

  • Deposits will be refunded with proof of positive test.

covid-19 policies

 

deposit

A non-refundable $20 deposit is required to secure your time slot for all full sets and first time foreign fills. You will be asked to send your deposit via Zelle or Venmo after confirmation that your desired date/time is available. The deposit must be received within 2 hours of confirmation or your appointment will be released.

 

no-shows/cancellations

Please let us know if you are running late. If you are more than 15 minutes late without notice, you will be considered a no-show and your appointment will be automatically cancelled and your deposit will be forfeited.

If you are a no-show without notice, you will not be able to book another appointment in the future.

For appointments cancelled 48 hours or more before your appointment, your deposit may be used to book a future appointment. Rescheduled date must be chosen at the time of cancellation. Deposits may be transferred to the rescheduled date. Only one transfer per deposit.

For appointments cancelled 48 hours or less, the deposit will be forfeited.

 

Please be considerate of your lash artist and other clients by cancelling your appointment if you are sick, or feel sick. Due to the close proximity of the individuals during an appointment, there is a high chance that sickness may be contracted. We reserve the right to respectfully decline services if you show up to your appointment when sick.

sick policy

 

fills

All fills must be scheduled within 2-3 weeks. You must have 40% or more lash extensions remaining from your prior appointment to be considered a fill. Appointments scheduled after 4 weeks are charged as a full set, unless otherwise stated by your technician. It is highly recommended to book your fill in advance. Please note that everyone’s lashes grow at their own pace, so some people may need fills sooner than others. Consult with your lash technician to plan the best schedule for your fills.

We accept foreign fills for an additional fee of $10.

 

on the day of your appointment

  • Please come makeup-free and avoid sunscreens and/or moisturizers around your eyes and forehead area.

  • Text or call the number where you received the confirmation text when you arrive and we will open the door for you, our studio has a separate entrance in the back of the property.

  • Please do not bring any guests or pets to your appointment.

  • Please bring cash to pay for your remaining balance. Exact change is preferred. If you are not able to get to an ATM, Zelle is accepted.

 

loyalty program

Visit us five times and receive 20% off any service on your sixth visit. Ask for a loyalty card during your appointment!

 

Check out our blog post Eyelash Etiquette 101.